SPA GROUP | WORKFLOW REDESIGN
Service workflow redesign in an operational environment. Designed and implemented to streamline an internal process. The outcome was 80% reduction in process time.
Role: Service Designer, UX Designer, Systems Thinker
CONCEPTUAL | WEB DASHBOARD
Streamlining workflow processes on an medical record-keeping web app for small healthcare practices.
Role: UX Designer, UI Designer, UX Researcher
CONCEPTUAL | USER FLOW + DESIGN
Eliminating dark UX patterns in the cancellation process that cause frustration for the user and damage the brand's reputation, whilst exploring ethical retention methods.
Role: UX Designer, UI Designer, UX Researcher


































